Shipping & Returns
Simple. Transparent. Stress-free.
Shipping Information
📦 Processing Time:
Orders are processed within 1–2 business days. Every Lumière bar is carefully packed to preserve its freshness and quality.
Orders are processed within 1–2 business days. Every Lumière bar is carefully packed to preserve its freshness and quality.
đź“Ť Shipping Within Malaysia:
We offer nationwide delivery via trusted courier partners.
Estimated delivery time: 2–3 business days.
We offer nationwide delivery via trusted courier partners.
Estimated delivery time: 2–3 business days.
📬 Tracking:
You’ll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.
You’ll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way.
Returns & Exchanges
We hope you love your Lumière experience. However, if there’s an issue with your order, we’re here to help.
âś… Return Eligibility:
Due to hygiene reasons, we do not accept returns on used products. If your item arrives damaged, incorrect, or defective, please notify us within 3 days of receiving it.
Due to hygiene reasons, we do not accept returns on used products. If your item arrives damaged, incorrect, or defective, please notify us within 3 days of receiving it.
đź“© To Request a Return:
Email refunds@lumierecosmetics.my with your order number and a photo of the issue. We’ll get back to you within 1–2 business days.
đź’ł Refunds:
If approved, refunds will be issued to your original payment method within 5–10 business days.
Questions?
We’re here to assist. Visit our Contact Page or email us at [inquiries@lumierecosmetics.my].